Anyone - Lodging Newsletter 20231031 Mauna Kea

By Wm. May
Published: 10/31/23 Topics: Comments: 0

A member of the famous Rockefeller family, Laurance Rockefeller, visited the newly-admitted 50th state in July 1960, and was asked by Hawaii Governor William Quinn to help develop the islands beyond Oahu for tourism.

Rockefeller fell in love with and chose Kaunaoa Bay on the Big Island after going for a swim there. He made it the site for a hotel that has become the famous Mauna Kea Beach Hotel.

Rockefeller curated stunning art from Asia and commissioned 100 Hawaiian quilts hand crafted by Hawaii Tutu’s (Grandmothers). They started the tradition of Aloha that permeates Mauna Kea.

With 252 rooms, today basic room rates start at over $1,000 depending on the season to play golf, dine in world-class restaurants, swim in the bay and enjoy Hawaiian music, hula and entertainment

But if you really want to understand how Mauna Kea achieves its unmatched success, proceed to the hotel front desk every Thursday morning at 11am to join the "Back of House" tour.

From the palatial lobby, you will step through a double door into a world many do not known exist. The lobby is refined and slow moving with music from an unknown source.

But beyond the doors is a bee-hive of activity, cinder block walls. linoleum floors and staff members scurrying back and forth as they tend to the laundry, kitchen, work shops, payroll schedulers, accounting and conference setups.

Lodging is not what most guests presume, not at all.

Yes quality starts with a stunning setting, warm pristine beach, innovative architecture, solid construction, exceptional furniture and furnishings. But what makes it soar are the hundreds of dedicated staff who tend to visitors 24 hours a day 7 days a week 365 days a year.

Soon it will be the Thanksgiving holiday so now is a good time talk about the same kind of wonderful people who work without organization.

Lodging Newsletter by William May
October 31, 2023 - Mauna Kei

Operating Lodging Properties is not what is presumed. Mostly it takes staff members who are committed, caring and professional. So let’s thank some of them.

Housekeepers - Thanks to all the diligent, reliable staff who clean homes every day of the year, on weekends and even on holidays. All without complaints

Maintenance- Thanks for the smart, skilled handyfolks conduct maintenance and repairs, small, medium and even large. Preventative maintenance is good, but call-outs for repairs mean properties are fixed even when guests are there.

Reservations - When a call ends, a new one begins. Over and over. Guests choose dates, then change dates. It goes on and on. Thanks to reservation staff for their composure and patience.

Yield - Using telemetry and custom rates increase income in high, medium and low seasons. But the staff who monitor, manipulate and direct rates are to be thanked for producing maximum income.

Guest Services- Bookings are step one. But guests have never ending questions, requests and even personal problems. Thanks to staff who answer phones, emails and messaging. A thankless job but we thank them anyway.

Owner Services - Second homes are as important to owners as their primary. They too have questions, and ideas, and suggestions and - dare I say it - misconceptions. So thanks for staff who talk, help and lead clients to good outcomes.

Websites - Operating hundreds of websites allows properties to be seen far and wide. It requires extreme detail and care. Variables change without notice and thanks to the engineers who never let us down.

Channels - Connecting and synchronizing with all top websites like VRBO, Airbnb, Booking.com and more requires a technical competence extremely high. Thanks to the staff who keep things plugged together.

Photography - Shooting HDR photos has staff traveling far and wide, up early for sunrises, and later for sunsets. Plus 3D Tours and video. Lucky to thank our people who do all that.

Graphics - The internet is great, but conventional graphics, printed materials, floor plans and signage generate more bookings too. Some artists have the knack and thanks to our staff who luckily do.

Accounting - Especially with channels, bookkeeping has become amazingly intricate. Thanks to staff who keep track of everything every day.

Strategy - The industry has changed continually for years, but the pace of change is increasing. By constant attention, study and innovation keeps us ahead. So thanks to our staff and leaders who make that happen.

Even managers relatively new to the industry want clients to believe they are experts but, in fact, we give thanks to every one of the wonderful people who have worked here for so long Happy Thanksgiving.

Operating Lodging Properties is not what is presumed. Mostly it takes staff members who are committed, caring and professional. So let’s thank some of them.

Housekeepers - Thanks to all the diligent, reliable staff who clean homes every day of the year, on weekends and even on holidays. All without complaints

Reservations - When a call ends, a new one begins. Over and over. Guests choose dates, then change dates. It goes on and on. Thanks to reservation staff for their composure and patience.

Yield - Using telemetry and custom rates increase income in high, medium and low seasons. But the staff who monitor, manipulate and direct rates are to be thanked for producing maximum income.

Photography - Shooting HDR photos has staff traveling far and wide, up early for sunrises, and later for sunsets. Plus 3D Tours and video. Lucky to thank our people who do all that.

Accounting - Especially with channels, bookkeeping has become amazingly intricate. Thanks to staff who keep track of everything every day.

Author: Wm. May
Blog #: 1018 – 10/31/23

Sponsor: Vortex VIP – – VortexVIP.com

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