61,320 Hours - Lodging Newsletter April 30, 2022

By Wm, May
Published: 04/30/22 Topics: Lodging Newsletter Comments: 0

We must say that managing Vacation Rentals is fun and profitable. But I have some news - it is also a whale of a lot of work.

For example, our guest services "Help Desk" is open 24 hours a day, 7 days a week, 365 days a week. For guest inquiries, owner assistance and unplanned property repairs.

If you do that math, that works out to a whopping 61,240 hours a year. I have been wandering around the industry for 22 years, so that adds up to 1,347,280 hours in total.

Of course, our first office started in 1964, so, let's do some more math. Looks like 3,551,920 hours. But think of it as 213,115,200 minutes. Or 12,786,912,000 seconds. (Did I do that math correctly?)

But there is good news - it will only take you five minutes to read this newsletter to get a glimpse into what it really takes to manage a vacation rental home 24-7-365.

So, how do you survive and thrive in that world? This week's newsletter tells how we came to be reliable for every second of every minute of every hour of every day.

Some do-it-yourself property owners try to cover all of that time themselves. But why would they when they can have professionals like ours take care of everything?

Oh, and we do that with no effective cost to the owner. Don't believe it? Call today and we'll show you how.

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We spend a lot of time polishing, perfecting and pursuing maximum rental income for clients. But we spend even more time taking care of properties to avoid late night issues.

ADVERTISING: On websites that we operate and on advertising website like VRBO, AirBnB and hundreds of others - guests are sold on every house's great features, but also told the rules and regulations.

CONTRACT: Guests may telephone to make bookings or submit orders online, but each is required to acknowledge the rules before their booking is accepted.

CONTACT: If they book on an advertising website, we contact the guest directly to answer their every question and to ask they accept the legal rules for the property.

ELECTRONIC: As the first lodging company to utilize online electronic signatures, we figure guests who rent your expensive home should sign a formal agreement to behave well and be responsible for any damage they cause - even if it's not intentional.

INSTRUCTION: Guests receive explicit instructions on how to find the property, how to enter, and how to treat the home with respect. They can call us 24-7-365 hours for just about anything.

NOTICES: Prominently displayed in the home are printed framed notices, reminding guests that there are rules and requiring them to adhere to those rules.

MONITORS: We now offer (Legal) devices that monitor noise and occupancy in every home. The system instantly notifies us if guests exceed either of those.

NEIGHBORS: When starting up a new rental, with the owner's permission, we contact neighbors, inviting them to call anytime they have an issue. (We may also send reminder letters every few months with our phone number (to keep that handy).

OWNERS: When properties need help, it tends to be needed quickly. We ask owners to contact the office rather than field personnel to ensure that every request gets acted on quickly.

HELP DESK: With the kind of preparation above, issues and problems are few. But our phones are open every moment of every day of every year.

DISPATCH: And what if the water heater stops heating.? The stove top stops heating or the frig freeze up? The help desk will dispatch a real live human to the home to diagnose and start solving the problem.

ENFORCEMENT: If a guest misbehaves, allows too many people, or brings unauthorized pets? The answer is, as skilled managers, we require guests to depart to keep neighbors happy. Few managers and almost no individual managers know to do this in the very unlikely chance it becomes necessary.

No one is perfect, but customers today demand polish and quality. They want easy access to a nearby manager, and they want repairs, or maintenance, or other kind of help - and they want it fast. If your manager can't provide it - you have the wrong manager.

Author: Wm, May, Vortex VIP
Blog #: 0910 – 04/30/22

Sponsor: Vortex VIP – – VortexVIP.com