Bill's Bountiful Blog

May I keep you posted on my thoughts, ideas, observations, and silliness?. Am I serious? Is it relevant?. Does anyone care? Probably not much.

But in today's age of everyone has something to say, why not me? And who can blame me for jumping into to the pool? For speaking up For laying it out?

"Freedom of the press is guaranteed only to those who own one." - Thomas Wiley, Journalist


Server Crash All Night Bash

By William May
Published: 03/25/16 Topics: Self Improvement Comments: 0

At 1am, a warning text message buzzes on my phone. One or more of the computer network servers is down. Not working. Kaput.

With luck it is just a glitch, that a simple setting or a simple reboot will solve. It happens, so I'm out the door, in the car and down to our data center.

But this time, the server will not re-start, the indictor lights look suspicious. You try again and finally realize this puppy is toast. As in maybe ready for the scrape heap.

Websites are down, business is being missed and all is at risk. Contingencies have been made against the loss of data but not all backups are perfect. You never know if they work until you need to restore them.

And you hope to never have to test the restoring.

Luckily you have a spare server but swapping all the data is a problem, and a re-install of the operating system is also in order. Tricky stuff maybe, but tricky enough to bring in an expert.

By now its 2AM and time to call the System Administrator, get him out of bed, into his car and down to the office.

When he arrives at 3AM his first words are, "Why are you here?"

And I reply, "My Dad said to."

"What are you talking about?, he says and walks off toward the server room.

He doesn't know my Dad owned a truck repair shop and he doesn't know that my Dad often got calls from truck drivers frantic for a repair in the wee hours of the morning. He doesn't know my Dad always helped even when there was little or no money in it.

As a young child I did not understand, why my Dad would always go to the shop if he had to call a mechanic to go to the shop. As a child, I didn't keep track of time but I knew they often stayed there late into the night.

As an adult, now I understand. I know my Dad was not a mechanic. I know he probably wasn't much help to the mechanics.

Or was he?

All work goes easier with help. Helping hands make light work. All work goes faster when you know others appreciate your work. All work becomes a joy if you decided to make it so.

So as I watched the server's being swapped last night. I saw the Administrator go through a myriad of complicated operating system settings, then test and retest the system. I had little to offer.

But as the system administrator left the office some hours later having put everything right, he stopped to say, "I appreciate that you stayed."

"No problem", I said, "My Dad said to."

My dad always said "No problem" to just about everything and then he always smiled.

The military says leaders lead from the front. Honor says to never asked others to do what you would not be willing to do. Fair play demands helping when not asked.



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Author: William May, MayPartners
Blog #: 0499 – 03/25/16

Assumptions Make Everyone Equally Unhappy

By William May
Published: 02/27/16 Topics: Self Improvement Comments: 0

 

 

Jerry Belson, Hollywood writer, director and producer is created with coining the phrase, "Never assume, because when you assume, you make an ass of you and me."

In the age of internet, instant information and fast communication there is no reason to make stupid rude assumptions. So why does it seem like there are more asinine assumers than ever before?

Could it be that the ability to write flame emails, make anonymous online posts, and assail people behind their backs knowing the target of their vile have no way to respond, as caused an explosion of insensitivity? Are assumers just cowards who would never have dared to confront people face to face?

Here are a few doozey's in the lodging managing business, all delivered with anger:

Guest: "I just assumed there would be Internet in this house, even though its 40 miles from the nearest town."

Property Owner: "I just assumed the guests would not mind if I remodeled the bathroom while they were there."

Guest: "I just assumed it would be OK to invite a couple dozen drunken friends for a party as long as they did not stay the night."

Property Owner: "I just assumed you would not charge me for looking for my lost phone, even though its an hour or two round trip."

None of these examples are terribly important but they are improperly presumptive and often delivered with an air of superiority all intend to make lodging, food and other service personnel like slaves.

So why do seemingly intelligent, professional adults treat others so badly?

Some feel a misguided sense of entitlement. Others take frustration in their lives out on anyone who is handy. Some blame others for their intellectual inability to solve problems. Some want to feel elite by making other feel inferior.

But mostly - assuming something before asking questions requires an emotional maturity that some people just never learned from parents, friends, spouses or coworkers. Until someone confronts them, they will continually increase their asinine behavior unabated.

So how to avoid making an ass out of yourself and others?

Follow the golden rule, "Do unto others as you would have them do unto you.."

Get the facts before making assumptions. Ask questions before making assumptions. Never assume you are right, or the other person is wrong. It’s the adult thing to do. The courteous thing to do.

Jerry Belson would have agreed with Abraham Lincoln who said, "Better to remain silent and be thought a fool than to speak and to remove all doubt."

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Author: William May, MayPartners Inc.
Blog #: 0491 – 02/27/16

Oprah is an Alien And Other Internet Facts

By William May
Published: 01/04/16 Topics: People, Reputation Comments: 0

Oprah is an Alien

On the Internet people say Oprah Winfrey is really just an alien, that she is secretly married to Barack Obama and that she never actually did a TV show. They say she used a hologram, stole TV advertiser money and sent it back to the planet she came from. (Michelle is actually a man I heard!)

Randy Jones from San Antonio lives with 1,000 cats all named Wilbur. Cindy Rigmore from Alberta has lived her entire life on a diet of egg shells and whiskey, and is 91 years old.

There is a man in Sherwood Forest who calls himself Robin Hood, but lives in a mobile home.

I believe every word of those because I read them on the internet. Or should I? Especially when there are so many anonymous devious trolls out there. Unfortunately, no one is immune from crazies on the Internet.

For decades, I have helped lead numerous businesses which have served hundreds of professional clients and tens of thousands of consumers. They are happy and many have become life-long friends and business partners.

These are the honorable reliable people who know the facts.

Occasionally leaders have the responsibility to handle unpleasant tasks like setting rules, collections, contracts, addressing conflict and even managing litigation. In the many companies I have been asked to operate, consulted for, or invested in, those tasks are always handled with respect and courtesy.

But it is not a fun job - especially when those affected, often resort to online defamation. The outcomes are not always desirable. My long-time colleague Catherine used to say, "If you don't stand up for something, you will fall for everything."

With the advent of the Internet, anyone can write anything they want about anyone else, and pretty much without lability. Benjamin Franklin said, "Freedom of the press is limited to those who can afford to buy one." And today that means every crack pot, crazy and coward.

As my Communications law professor put it, freedom of the press means you can publish anything, but you are forever liable for everything whether wrong intentionally or not.

Today the whiners, complainers and defamers are always the losers with nothing better to do with their time because they have done little and tried even less. They have nothing better to do (truly nothing better) than to assail those who pursue goals and try to do good.

We should hope that today's newly minted trolls go back to the planet they came from but, of course, that won't happen because rude behavior, presumptive stupidity and nutty people have been around forever. It is just that now they have a bigger pulpit to spray crazy from.

Because online posts are often anonymous, intelligent discerning people do not believe anything they hear on the Internet, especially from unknown people. Fools believe everything they read and they certainly believe - with their twisted little minds - that Oprah is an alien.

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Author: William May, MayPartners
Blog #: 0569 – 01/04/16

Vacation Rental Restoration

By William May
Published: 12/28/15 Topics: Insurance, Lodging Management, Vacation Rentals Comments: 0

Vacation rental homes are susceptible to the same problems as full-time residences. Sometimes pipes break, basements flood and even smoke or fire damage can happen.

It may be possible to have maintenance firms handle such problems but for larger problems it is necessary to hire a company that specializes in restoring homes to their original condition.

Such companies are referred to as Restoration Specialists and having the name of one or more firms on hand is just good preparation. Odds are high that they will never been needed.

Because damages may result in cancellation of bookings, the loss to owners may exceed even the cost of repairs. So here are some steps to be prepared for what you can hope will never happen:

(1) Property Insurance - When insuring your home for vacation rentaling, that use must be clearly communicated to your insurance agent who should provide a policy specifically allowing short-term rental use.

Most basic second home policies are not sufficient for offering a home as a vacation rental. Take care before you have a claim to properly protect you in the unlikely hood a claim becomes necessary.

(2) Business Loss - Second home insurance can cost more than your primary resident. And vacation rental policies cost more than basic second home polices. However, such policies should also cover the owner for loss of income should the home become unrentable for a period of time.

(3) Restoration Specialist - To find a company that specialize in quick and through restoration use Google Maps for your location searing for "Fire Restoration" because that is the most common keyword on which these firms advertise.

(4) Remote - If your home is remote or in a sparsely populated area, it may be necessary to question restoration firms closely to insure that they would be willing to come to your address should you later need their services. Keep good notes.

(5) Records - Be sure to record the name of several restoration companies because, in the case of local flooding or severe weather, any one firm may not be able to handle your needs quickly.

(6) Property Managers - If you use a local property manager, good firms will already know of restoration providers and be able to quickly get help on site.

Lodging managers are not in the restoration business and claims are so unusual that the manager may never have had to use a restoration company. But do not hesitate to ask the manager if they can recommend anyone.

(7) Schedule - Restoration firms can not guarantee that any given property will be restored over night. In fact, time may be required to allow a house to dry.

Even when repairs will take a longer period, restoration firms can often arrive quickly to stabilize the situation and then return later to complete repairs.

(8) Fire - Should your home become partially damaged due to fire, your local fire department will often board over a home to make it is weather tight or to protect it from intruders. Do not hesitate to ask their help when they are on site.

(9) Franchises - Here are the names of several franchises that brand and endorse local partners to do restoration. This does no guarantee the quality of the work. Even local non-franchises are often skilled and dependable.

- ServePro.com

- ServicemasterClean.com

(10) Action - Try to secure your insurance company's approval before completing restoration. By calling their claim number you should be able to secure approve to start the restoration with full approval secured once the restoration firm can provide a more detailed estimate.

Not long after its founding in 1907, the Boy Scouts organization adopted the motto "Be Prepared." When it comes to unexpected events for your vacation rental home, being prepared is great advice.

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Author: William May – Volunteer, Vacation Rental Association
Blog #: 0473 – 12/28/15

The Genius Truck Mechanic

By William May
Published: 11/11/15 Topics: Boats, Self Improvement Comments: 0

At the age of 15, I was very sure that Mr. Stearns - a mechanic in the log truck shop my father managed - was a genius.

Although his first name was Jim, I would never have called him that because he was my father's age, he had a regale bearing and he was a legend in the industry. It's not disrespectful to say he was the only genius in the shop, because everyone who worked there knew it.

Repairing big rigs is not a simple job. Diagnosing such a large machine with so many parts and systems requires comprehension of physics, hydraulics, engineering, pneumatics, electronics, and internal combustion.

Before the advent of computers I marveled at the incredible precision which engineers and part manufacturers made things. How did they do it?

Mechanical Arts.

Many people are able to master basic mechanic skills with school training, on the job experience, and mentoring. (In those days, use of the word "mentoring" would have made everyone chuckle.)

Among mechanics there are echelons of knowledge. No one knows it all, and everyone must consult manuals and colleagues occasionally. Everyone except Mr. Stearns.

If you have ever visited a repair shop you would have noticed something odd about Mr. Stearns space. Unlike other mechanics, his area was immaculately organized. It was the only space that was never dirty, and every tool and part was just as it should be.

While other mechanics hustled about, Mr. Stearns seemed to move slowly. While others became dirty and grimy crawling in, around and under trucks Mr. Stearns coveralls remained neat and pressed just as if they had came off an ironing board.

Financial Model

Truck shops make money by charging a standard hourly shop rate for each of the mechanics. Today that fee often exceeds $100 per hour.

There are manuals that specify the numbers of hours that should be required to undertake many common repairs. Even major engine overhauls have a specific set of hours assigned. Jobs can take an hour, many days or even weeks.

Mr. Stearns never looked at those budgets and did not want to know what they were. Although there was a kind of hierarchy, he was left to his own devices - but the time he took for jobs was consistently half of the allocated time. The shop made lots of money allowing him to his own devices.

Focus Solves Problems

When my water-ski boat sunk (don’t ask) he volunteered to take apart the submerged motor that everyone knew would never run again. The engine was so antiquated that to put the boat in reverse required stopping the motor, and restarting it in reverse so that the crank shaft actually went in the opposite direction.

It was a morass of double electronics that would have perplexed Nikola Tesla. Mr. Stearns said he knew very little about boat motors but, one night after work he carefully took it apart piece by piece.

After removing the convoluted electronics he unbolted the cylinder head, carefully extracted the pistons, bearings, and valves, taking time to carefully clean and place every piece on clean white rags atop his tool chest. The pistons and valves were arranged together in order. Each piece was lined up perfectly with the other. It was like a work of art.

Just as carefully, he put all the pieces back into the motor block. Then, just as carefully, cleaned and put every tool back into the chest high tool chest. It was almost midnight now.

"Do you think it will ever run again?" I asked.

"Of course it will run. I put it back together perfectly, didn't I?" he murmured.

He turned the switch and the 75 horsepower behemoth roared to life.

Let Professionals Perform

As he turned off the motor, he turned and faced me square. "Because you are young and interested, I am violating the secret to my success. I have allowed you to help."

I was perplexed, so he continued. "See that sign?"

I looked above his work bench.

  • Shop Labor $30 per hour
  • If you watch $40 per hour
  • If you help $50 per hour

"You see young William (he always called me young William) talk can be a good thing. But customers need to allow experts to work, and to get the hell out of the way."

Old Fashioned Smarts

Today's concepts of co-working, team-building and the sharing economy can help people achieve and succeed. But there is much to be said for personal focus, study and concentration.

Over the years, I have seen similar signs and I follow their wisdom. I remind myself to not watch, not help and to allow that person to go about doing their best work for me.

I can only wish that clients would follow the same advice. Some feel that they can become experts overnight. Some have nothing better to do. Others just cant help but stir the soup.

Wise clients allow experts they hire to do their magic, to spend their time serving them instead of justifying their work. Wise clients judge only the outcome, not the methods.

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Author: William May, MayPartners
Blog #: 0460 – 11/11/15

Sponsor: MayPartners – Marketing, Advertising, Public Relations, Sales and Other Stuff. Call today. Make your Sales go up today. Not tomorrow. – MayParrtners.com

Best Halloween Advertising. Cheapest too.

By William May
Published: 10/31/15 Topics: Advertising, Marketing Comments: 0

For many years the Philadelphia Cheese Steak shop occupied a triangle corner on busy Madison Avenue on Seattle’s Capitol Hill. It seemed to do well but changed hands a few times and gradually did the restaurant slow decline dance.

Meantime, just up the street the Bottle Neck bar opened and soon became a favorite hang out. When Philly closed, the proprietors - Erin Nestor and Rebecca Denk - grabbed the additional space and opened a nice neighbor burger joint. They called it "Two Doors Down" because, of course that is where it was.

Sometimes naming businesses and products is easy but often it is a long laborious chore. Who knows how the new restaurant got its name, but it is brilliant, memorable and fun. That fits the new decor and the food.

Halloween heavy traffic raced past Two-Doors, just as traffic always does, but ahead on the trek home cars were slowing and some pulling over to grab a burger.

All because someone, maybe the genius who named the restaurant, created a cheap but compelling reason to drop into the restaurant.

Pumpkins are cheap. A few orange LED Christmas type lights didn’t break the bank. surely the staff had fun making them. Or maybe the customers made them. (What fun.)

Putting the pumpkins in the window would have worked, but simply putting them on the street made them impossible to miss. On this rainy dreary night. It was warm. It was compelling.

They must have sold far more burgers that night because who could resist?

Accepting expensive solutions from advertising experts can produce great results, but advertising is always trial and error no matter how well researched.

On the other hand, creative thinking always wins over new customers, makes existing customers smile and makes the cash register ring.

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Author: William May, MayPartners Advertising
Blog #: 0458 – 10/31/15

Sponsor: MayPartners – Pumping Advertising for decades but a new kinda marketing machine. Old fashioned marketing smarts with new technological know how. Our platform of constant promotion pumps up your sales. But you gotta call us now to start. – MayPartners.com

Most Professional Photographers Are Not

By William May
Published: 10/22/15 Topics: Comments: 0

If getting paid for taking photos makes a professional photographer then the standard is too low.

For lodging, hospitality and architecture photos, only High Dynamic Range (HDR) photos are professional and most other professional photographers haven't a clue how to do them.

HDR is not a craft that can be picked up easily, or in a book, or in a short class. Prior skills may leave other photographers woefully under equipped to master the technological and artistic requirements of this new craft.

Having great camera gear is essential, but anyone can pony up the money and buy the very best gear. Although most do not!

Spending thousands of hours shooting photos conventionally may give a photographer some understanding of lighting and composition. But frankly the photos from many pros still look pretty much like those of educated amateurs.

For older photographers who grew up when flash devices and dark room chemicals ruled their lives, that time may have been a wait. They spent years perfecting mechanical knowledge that is really of no value to the HDR environment.

That isn't to say that some long tenured photographers have not grabbed the HDR baton and ran, some have. But simply having decades of experience is not adequate in today's internet and software age.

Starting Over

Not all is doom and gloom. There are photographers world wide who have invested considerable education, training and practical experience to learn the highly technical needs of High Dynamic Range shooting and processing.

Unfortunately, these photographers are few and far between.

That means unsuspecting businesses often hire a "Professional" and end up with the same old drab limited photos for their interior photo needs. And that is a darn shame.

In lodging and building interior intensive shooting, there are even so called "experts" writing blogs and touting their specialized skills - all while avoiding the long hours of technical learning necessary to master HDR.

And that is a shame because clients are short-changed while paying heavily for inferior photography.

If you are wondering if your photographer and your photos are at the highest level, are serving you well and if you got your money's worth, give us a call for a free evaluation.

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Author: William May, Signatour Photo Team
Blog #: 0418 – 10/22/15

Cell Phone Photos Are Not Just Fine

By William May
Published: 06/01/15 Topics: Comments: 0

I do not want to argue and nit pick but sometimes advertising people just say silly thinks.

Recently while uploading some of our fabulously large, High Dynamic Range Photos (all converted to Progressive PDF's for loading speed, while retaining quality, to a very large vacation rental listing website a little box popped up that I must take exception with.

It said "Include a few well-lit photos."

OK I do not have a super big problem with that statement but they should also disclose that using only a few photos will cut rental inquiries dramatically. And not including enough photos is equally disastrous. I am sure the techies have the stats and know better.

But then the little box read "Cell phone photos are just fine."

Really? A cell phone photo?

If they meant "just fine" as in "not completely terrible" well maybe that is OK. Surely the websites is trying to get every possible paying property owner to use their service and asking amateurs to create and upload superb photos would result in less listings and lower income for the website publisher..

I get their logic, but I question their desire to help managers get the very best sales results.

On the other hand, these technical website folks need to spill the beans about cell phone photos.

A few folks can coax an adequately good snap-shot out of a phone. Some mobile devices have rudimentary HDR which can help. But most folks take truly lousy photos. (Check out your grant Grandma's photos of your sisters wedding. Your sister will never live those down.)

What the giant websites should tell their customers - in all candor - is that managers should find and spend money on a professional photographer who has mastered the art of using HDR for interior photos.

That will make the manager far more money than it costs.

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Author: William May, Signatour Photo Team
Blog #: 0405 – 06/01/15

Creepy Vacation Rental Videos

By Wm. May
Published: 05/27/15 Topics: Marketing, Vacation Rentals, Videos Comments: 0

Recently, a number of websites - including some Vacation Rental portals - have begun using videos as a kind of background image that depict people using vacation rental homes.

Maybe you have seen them. Often they are mundane and slow moving but even the slight movement attracts attention.

There is no sound, and no titles and they are seemingly used mostly as a graphic element - to indicate that staying in the home is comfortable and desirable.

Unfortunately, they do the opposite because no one realized the implications that make the videos creepy.

    • One depicts a young woman asleep in a disheveled room as she wakes up.

 

    • Another shows a dad and daughter playing on the top bunk of a bed.

 

  • Another shows a couple of men making breakfast, in a none too attractive tiny kitchen.

All of these feel like they were video taped by a peeping tom when the people were not looking. Viewing them should make you feel uncomfortable.

So who thought this was a good idea? Maybe a peeping tom or voyeur?

The videos are often grainy, or perhaps faded which inadvertently indicates the videos were shot a non-professional camera. That too implies they were taken without the subjects approval. Even more creepy.

By comparison, some videos are exterior long shots of the ocean with boats moving, or waterfalls falling, some have people far in the background.

Those videos are more reassuring because they were clearly taken in a public space and not of some one in a private bedroom in their jammies. The subtleties between various videos is the difference between acceptable and creepy.

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Author: Wm. May – Volunteer, Vacation Rental Association
Blog #: 0398 – 05/27/15

Drones Will One Day Be Old News

By William May
Published: 05/01/15 Topics: Hotels, Photography Comments: 0

At a recent meeting of hotel operators the questions were all about drone photography.

Signatour Photo Team Experts were there to display dramatic " Before And After" photos showing how bad lodging properties can look online and how attractive they become when properly shot in the HDR photo technique.

But every admiring hotelier also wanted to know how to get an aerial photo shot of their hotel from a drone. Amazon.com is going to delivery packages with them. Hobbyists are sending drones into their neighbors yards and they are regularly featured on the news.

Of course, shooting an aerial, or a series of them, can be helpful in showing guests exactly where they may be staying. We are happy to provide that services to our clients.

But soon, every lodging property will have aerials and then property managers will need to find a new and better way to attract guests.

Good news - that ability already exists and it is called High Dynamic Range.

To clarify, HDR is not the HD as is common in High Definition television and computer monitors. Read our white paper: HDR is not the HD

Some hoteliers had regrets when seeing the Before and After photos that Signatour creates using proprietary High Dynamic Range HDR) techniques.

Said one, "Damn, I just paid a photo vendor, recommended by my Franchisor, a bunch of money for what are junk compared to yours."

More good news - Signatour guarantees our photos will impress and even stun you with their accuracy and vibrancy, or your money back.

Frankly it is an easy guarantee to make because we have spent a decade perfecting our Perfect Touch product. No one can match it. And we will throw in the drone shots too.

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Author: William May, Signatour Photo Team
Blog #: 0395 – 05/01/15

Sponsor: Signatours Photo Team – Our Perfect Touch photos use High Dynamic Range (HDR) To create the most accurate and compelling photos every devised for architectur, hospitality and loding properties. Affordable Too. Just call 866-765-7520 today. Get more bookings tomorrow. – Sigantour.com

Velella Velella Attack Ocean Shores

By William May
Published: 04/15/15 Topics: Ocean Shores WA Comments: 0

Velella Velella Attack Ocean Shores Washington State

With the unseasonably warm weather, people are not the only creatures trekking to Ocean Shores Washington.

The aptly named Velella Velella jelly fish have been washing up by the millions on West Coast Beaches.

"They do look messy," said Jackie Martin, a property manager at By the Sea Vacation Rentals, "The last time we saw these was six years ago and they washed away fairly closely."

The warmer temperatures causes the creatures to migrate closer to the land and in the millions. When the wind blows in a certain direction, the jelly fish are blown off course and up onto the beach.

As small cnidarians, Velella Velella are members of a an ocean surface community that includes the better-known cnidarian siphonophore, the Portuguese man o' war. Each individual is about 7 cm long, usually deep blue in color with a small stiff sail that catches the wind and propels them on the surface of the sea.

Velella Velella are carnivorous little guys, catching plankton in their tentacles that hand down in the water They are not poisonous, and they do not have a sting.

Says Martin, "They can be handled with out any problem, but people should wash their hands after touching them."

The wind and high tides may wash them right off the beach, or they could be in evidence for months all the way into summer.

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Author: William May, Plumbob Publishing
Blog #: 0393 – 04/15/15

Central Reservation Lentini - Lodging Newsletter April 13th, 2015

By Wm, May
Published: 04/12/15 Topics: Lodging Newsletter, Vortex VIP Comments: 0

I must admit I have been silent. Some would say - for me - it is strangely silent. Yea?

Now I hope to get back on schedule to keep all our valuable colleagues up to date. Because some pretty nice things have been happening. I'll post a list below.

But please do me a favor - respond to this email with the words "Got It" so I know you received it.

=======================================================================

Ocean Shores - In November we officially purchased the Ocean Shores Reservation company.(www.OceanShoresReservation.com) It was started in 1964 which means (I presume) we have now been in business 50 years. The company is being rebranded with our existing business www.BytheseaBythesea.com.

OceanShores.com - On April 1st we were very lucky to be able to purchase the www.OceanShores.com publishing business. It is being redesigned and will be selling advertising to everyone in town.

Jackie Martin - I am happy to report that Jackie Martin has rejoined our company as Ocean Shores property manager. She is a property management expert having worked with us in a number of locations, most recently at www.CrystalChalets.com winter of 2014. Do you know how nice it is to have a 100% reliable and cheerful person in Ocean Shores? Thanks Jackie.

Michael Bradham - After working casually with us in the Port Angeles area, Michael has relocated to Ocean Shores as the new General Manager/Partner. In just the first few months he has already brought in dozens of new properties, and worked with OSR properties for upgrades and greater marketing. He brought his lovely daughter - Audrey - age six with him and is busy meeting everyone on the North Beaches.

Trina Flanagan - We were lucky to have found Trina to handle operations in the Westport, Grayland area. The homes are cleaner than ever and she is fast to respond. (www.BeachyDay.com). We have some additional new team members in Ocean Shores and Westport and will provide introductions in the next Insider Email Newsletter.

Nick Warner - Already a successful business man in Wenatchee, Nick has become the General Manager/Partner for Leavenworth, Chelan and Crescent Bar. (www.LeavenworthGetaways.com, www.AboutLakeChelan.com, www.Wapato.com and soon a new brand for Crescent Bar.)

Jessica Vance - She will be helping Nick extensively with owners and particularly in the Leavenworth area. She will work closely with Deresa Norman and her crew including Summer Hall.

Mark Root - Lives in Anacortes the ideal location for him to enroll and manage property owners in the Anacortes (www.GoFidalgo.com), Whidbey Island (www.WhidbeyIslanders.com ) and Camano Island areas (www.CamanoIslandCabins.com)

Nathaniel Jumper - Is now working with us to build target lists of second home owners and local finders in every market. More about that below.

Local Mailers - With Nathaniel's help, our wonderful new snail mailing system (Designed by Ozair Khalid) is jamming out lots of introductions to owners, finders, real estates and everyone in Ocean Shores. And mail is soon going out for Anacortes, Leavenworth, Chelan.

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Author: Wm, May, Vortex VIP
Blog #: 0392 – 04/12/15

Sponsor: Vortex VIP – – VortexVIP.com

How to Choose a Vacation Rental Photographer

By William May
Published: 03/01/15 Topics: Photography Comments: 0

Exciting indeed is the increase in lodging consultants and experts who put great photos at the top of the list for improved bookings.

Guests give websites but a few scant seconds to decide if it's professional, if it has what they need, and whether they are willing to look further. In two seconds, most people can read only a few words but a glance at a photo reveals dozens of thoughts and conveys quality, emotion, and content.

So why do those who tout themselves as experts constantly talk about the need to hire a professional photographers but then recommend vendors whose work is not up to modern standards?

An easy comparison of various vacation rental photographers will reveal the obvious differences. To help illustrate the differences, here are questions to answer when considering a photographer for an Inn, Resort, Hotel, or Vacation Rental Home.

Education - Digital cameras are great but it is not easy to use every bell and whistle to create accurate, stunning photos. If your photographer did not get a professional education then they won't know how to do everything they should.

Self Taught - Teaching yourself to shoot photos is fine, but unless you have 40+ hours (per week) to devote to the craft and for many years, you can't keep up on technology.

Flash Lighting - If your photographer uses a flash attachment to shoot your homes, they are shooting incorrectly. With today's technology, all photos should be done using High Dynamic Range techniques. Because HDR relies on multiple shots and accounts for each pixel at different exposures, a flash should never be needed.

Raw format - All great HDR photos must be shown using a camera's raw format because it is the most densely packed number of pixels. With more pixels, color correction, toning, and sharpening have the best chance for establishing accuracy. Any photographer who does not shoot in RAW, is not up on technology.

License - Sometimes you can get a better deal on prices if you only need the photos for limited use. For example, if you put them on your website but not elsewhere the price maybe lower. If you want all internet rights, usually a bit higher. And if you want exclusive rights, even denying the photographer the right to display them on his portfolio website; that can get trickier.

Travel - If your photographer is local he is less likely to be at the top of his game. Great photographers are in demand which means they usually travel from destination to destination. That is because they are in demand.

Time - Hiring someone who is instantly available should make you wonder why they are always available. Sure you might get lucky to fit in a shoot between your photographers other sessions.

Speed - Anyone who can shoot your property one day and have dozens of quality HDR photos to you the next, is fooling you. Retouching photos and creating HDR masterpieces takes time and talent. A photographer who needs some time to complete work is more likely to produce excellent products.

Weather - Even interior photos look better if shot on a blue-sky, bright sun day. If your photographer can set a date days in advance and stick to them when the weather is bad, they are taking advantage of you. The schedule must slide if the sun "don't shine."

Cost - If the cost for shooting is anything under $500 for a condo, $750 for a house, or $2,000 for a complex then they are only shooting and not processing.

Great photo sessions and images can cost much more depending on the size, type, and location of the property.

Barter - If your photographer is willing to do all the work of shooting and processing great photos for the privilege of staying at your home when he does it, he isn't a professional. Sure everyone loves to go on vacation but a great travel photographer has more free stays than he can stomach.

Expert - Not everyone who says they are an expert is one. Great photographers are found by looking for great photographs. No sales pitch or self-professed expertise can make up for a lack of quality.

HOW TO CHOOSE

Now that you are ready to talk with photographers, get prices, and look at their portfolios; here is how to go about picking the very best one:

Big Screen - Be sure to look at each photographers portfolio using a very big computer screen. Not all guests have large monitors but many do. The larger screen will show you photos that are not sharp or explicitly in focus. If a photographers shots are not super clean, scratch them off your list.

Portfolio - Lastly, open a web browser, simultaneously pull up each photographer's website portfolio, and then switch back and forth. Great HDR photographs should stand out.

The difference between them and conventional (even professional) photos will be stunning.

Save your pennies until you have enough to hire an HDR expert photographer. The expenditure will pay off quickly and repeatedly with greater bookings and more occupancy. You'll make more money by spending the relatively small cost of finding a truly qualified lodging photographer.

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Author: William May, Signatour Photo Team
Blog #: 0008 – 03/01/15

Sponsor: Signatours Photo Team – Perfecting how to shoot and process accurate compelling architectural photography for Inns, Resorts, Hotels and Vacation Rentals. Our Perfect-Touch program requires technical education, years of experience and the artistic skill that most profession photographers can not match. – Signatour.com

Talk Talk Talk Talk Talk

By William May
Published: 01/23/15 Topics: Communications, Football, Sports Comments: 1

Although the Seahawks football team have been the talk of our home town Seattle (as well as the whole country), I have noticed some very peculiar behavior.

When our surprisingly competent quarter back, Russell Wilson, comes to the line of scrimmage, it is not unusual to see him start the count that signals for the play to begin.

Frequently he turns his head left or right and barks commands to the team, or to individual players. Sometimes he steps back and commands the running backs. Sometimes he taps them on the arm or he puts his hands to his mouth megaphone style to alert the wide receivers.

He is alerting them that something has changed in the 5 seconds it took them to leave the huddle (where he had called the play) and jog to the line. He sees a defense he doesn't like, or notices an opponent not aligning as anticipated. .

He must believe his players do not see what he sees, or know what he knows. That makes it his job to communicate with them. So he talks, talks, talks, talks and talks some more.

He does all of that because a failed play can send very mean and very big 300 pound opponents crashing in on top of him, throwing him violently to the ground and destroying the play. He has great motivation to communicate with his fellow players.

Most of us do not risk physical pain when we fail to communicate. But using constant communication to do our jobs, and be successful is just as important. It is not an option, it is a requirement.

Do it in person, do it on the phone and, for less urgent matters, use email or snail mail. Then check back to make sure the other person received your message.

If you fail to talk talk talk, you won't get tackled but you will be letting your team mates down.

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Author: William May – Seahawks Fan, Signatour Photo Team
Blog #: 0002 – 01/23/15

Christmas Trees Endanger the World

By William May
Published: 01/17/15 Topics: Government Comments: 0

Christmas Trees Endanger the World

The latest target of political extremists is the lowly Christmas Trees. They have pronounced that live- fresh versions are terribly dangerous when located in public places, like hotels, condo buildings, restaurants and even correction facilities (double speak for jails.)

This is really just another form of hate crime - where one group of people decide to punish and impugn the people they hate who behave differently than them.

Here is the pitch from Honolulu Fire Dept. Battalion chief Terry Seelig found on KHON TV website in Hawaii:

"Our goal is to help them understand what their options are," proclaims Seelig. Inherent in his hubris is that he and fire chiefs know what is best for everyone, even those who want to have a Christmas tree.

In faux generosity he is wiling to allow that those under his thumb, "can have limited amounts of cut vegetation."

Why must he create strange new terms and then explain them to the public like they are children? It is just his method of demeaning the people he serves.

And if you think politico speak is rare, get this one from Seelig, "They are going to probably have some change remorse." Really? Change remorse? Why can't he just admit, 'this is really going to peeve people but I just really don’t care what anyone things who thinks differently than me?'

No one should be surprised by this latest government official land grab. Big brother has an insatiable appetite to gain mind control citizens in every possible way, and to do it with inane laws and regulations.

The hypocrisy is proven by the fact that he is willing to grant some dispensation to the lowly serfs by saying that people "can have trees in their individual apartments." So if a tree is not dangerous in a private home why is it not safe in a restaurant?

This is not a rant about the political left or the right, but about a much more dangerous group - government thugs who feel they have nothing better to do with their time than to find a single complaint and decided that 300 million people should adjust their lives to conform to the mathematically unlikely scenario that a Christmas Tree will burst into flames and be dangerous.

For more insight into crazy thinking and stupid laws, be sure to read, "The Death of Commons Sense" available on Amazon.com.

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Author: William May – Anti-Scrooge Advocate, Plumbob Publishing
Blog #: 0388 – 01/17/15

HDR Photography is not HD

By William May
Published: 01/01/15 Topics: Comments: 0

 

Do not be mislead. Do not be deceived.

The term "High Definition" may apply to your television or computer screen but "High Dynamic Range" photography is a different breed of animal.

HD and HDR are entirely different things and they are what Signatour Photo Team does exclusively.

HDR refers to a technological process so powerful and so compelling that it has been patented by Adobe software. Almost anyone can use HDR. In fact a rudimentary version is built into Apple’s iPhone 5.

Only one in every ten thousand amateur photographers (one in a thousand professionals) can master HDR to become truly capable of using it for dazzling accurate photos.

REVOLUTION FOR ACCURACY

HDR has many uses but the Signatour Photo Team goal is very simple.

HDR is the advanced tool used to produce architectural photographs that actually reproduce what the human eye sees. You may get tired of hearing the phrase, but that simple capability is essential to making your photos accurate and proper.

Even the world's best SLR (Single Lens Reflex) camera requires the photograph to pick an aperture and an exposure time.

For example, for Aperture most SLR cameras have a standard seven "F Stops" that can be chosen, but one must be chosen to take a photo. F-Stops represent the amount of light entering the lens, with digital cameras, the amount of light arriving at the sensor.

Further, aperture values are not absolute measurements. They are relative requiring the photographer to divide the aperture's diameter by the focal length of the lens.

For example, a 50mm diameter aperture on a lens with a focal length of 200mm would have an f-stop of 1/4 - generally written as F4 or 1:4.

Prior to digital cameras, photographers had to spend hour upon hour using special hidden lights to overcompensate for dark areas inside a room, or screen away light form outside.

Very expensive magazines have been doing this for decades but it requires a bunch of workers, toiling together for days to get a single accurate photo.

MIRACLE OF THE HUMAN EYE

On the other hand, the wondrous human eye can adjust all F-Stops on it's own lens and judge focal length at the blink of an eye (actually much faster than that.) So as you switch your glaze from a dark interior space to a bright outside window, then back to another interior dark space, your eyes sees it all perfectly. Automatically.

Surprisingly, not all animals can do this well, but humans can. And they never know it happened! The miracle is taken for granted

HISTORY IN THE MAKING

For over a hundred years photographers tried to solve the aperture and exposure problem using odd techniques and time consuming methods.

Decades ago, some shooters actually tried to take multiple shots of the same image using different exposures. They then cut apart their glass plate negatives, glued them together and made paper prints from them in hopes of getting accurate exposures. It was unpredictable. It was expensive. It was tough.

Other photographers spent hour upon hour in the dark room, covering parts of the light source used to expose sensitive photographic paper to manually adjust the black or white (later color) to represent what they remembered to be correct.

Most famous photographers "dodged" and "burned" and "blended" photo prints relentlessly in the dark room to improve or change the character of the photo.

It was said that Ancil Adams - a dedicated outdoorsman famous for his stunning Yosemite National Park photos - spent more time in the darkroom creating photos than he spent shooting them.

Shooting HDR photos is not for the unskilled or lazy. To do it properly requires patience, proper equipment, computer skills, a good memory (more about that later) and the fine hand of an artist.

SIGNATOUR STILL PHOTOS

The problem with shooting interior spaces is that the range of light and contrast in a room varies from very dark (back in a corner), to the diffused light (on a ceiling), to the very light (seeing through a room out a window).

To correct that problem our team members use very sensitive professional cameras, mount them on heavy tripods, locked down so it will not move, and then shoot up to 16 photos each with a different F-stop.

Be careful - if the camera is jiggled, the photos are useless. Even the slightest movement means the photos can not be amalgamated into a truly accurate photo.

Each single photo is shot repeatedly, at the highest possible digital camera range and in a "Raw" format to stuff the photo full of every pixel of light (or dark) in the room. The files are huge and there are 16 of them for every single photo to be created.

Those photos are then uploaded to a high powered computer with lots of storage and computing power because the software needed for the next step eats computer memory alive.

To complete a single photo, the photograph next pulls all 16 photos into a single screen (remember these are huge files) and overlays them in a cascade so he can examine the exposure of each.

Using various software tools he does what those photograph explorers did a century ago with their glass plates - he picks and chooses the proper exposure for every inch of the room.

The software automates this some, but not entirely. It is necessary to examine pesky problems like blinds or draperies that are composed of very dark and very light components.

Sometimes the photographer must tone each color in the room to match what his eye remembers (remember the memory requirement?) Then set about to insure that lines are as straight (or not) on the photo as they are in real life. Camera lenses are round and naturally straight lines, such as ceiling to wall junctions can appear rounded.

After all the proper parts of each photo have been chosen, the photographer instructs the software to combine them leaving out all the photo parts not chosen. Software helps make intricate connections clear but it takes an artist to insure it is realistic.

In the end the photos are truly dense in pixels which is where the term "High Dynamic Range" originates. The file is massive but full of details.

Today architectural photos are primarily used for the internet and large file sizes can cause web pages to load slowly or improperly. Therefore the next step is for the photographer to resize and reapportion the photos to reduce file size while retaining the same accuracy.

Using nothing more than his wondrous human eyes the photographer artist reduces the file size until just before its reduction would be visible. He does this separately for each final size and reduces the file size significantly without decreasing the quality and accuracy of the photo.

This entire process is all made possible by multiple images of different exposures, a huge computer file size and the millions of resulting pixels but only if the HDR process is properly handled at every prior step.

It takes hundreds of hours to master. Great HDR photographers get progressively better over years.

THE ONLY PROBLEM WITH HDR

Many try, but few succeed. Signatour photos are better than those produced by some other very skilled HDR photographers because completing the photo to match what the eye sees, requires a true artist.

The difference between Michael Angelo, and his contemporaries, was not their tools or the quality of their paints or marble for carving. It was that Michael Angelo had the touch. He had the eye. He had the magic.

Signatour Photo Team members use HDR in ways far beyond what your garden variety professional photographer can do. By specializing in architectural photos for the travel and tourism industry they are able to proceed through the photographic process over and over again.

Each time they use specialized skills to create photos that are as vibrant and accurate as what the miraculous human eye can see.

PERFECT TOUCH PHOTOS

Putting inaccurate and embarrassing photos in your advertising or website means you are subliminally telling customers that your property is not of the highest caliber.

Using Signatour HDR photos tells them just the opposite. If you care about the quality of your advertising then they will presume you care about the quality of your business.

The Signatour Photo Team process is called "Perfect Touch" because we use the latest technology, the best equipment and have movingly beautiful properties to shoot - but mostly because we have artists who can make every photograph come to life.

Now all you have to do, to get photos that will properly show case your property and business, is to call us today.

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False Assumptions

Every now and then someone says, "But gee your photographs look fake or odd." In some ways they are correct, but mostly they are unobservant.

For hundreds of years, printers have been forced into reproducing photos using a pattern of tiny dots to trick the viewers eye into thinking it was seeing a photograph. To produce color photos, they had to overlay four versions of those dots, offsetting them slightly to fill the gaps. It worked but close inspection shows imperfections and inaccuracies.

In very high-end printing - such as National Graphic Magazine - the dots are so small (and the printing so costly) that your eye can not see the dots. But in most pulp printed newspapers, a close look at the photos reveals those dots with the naked eye.

These methods were good for the day, but they were not accurate, failing to reveal the proper dynamics of dark and light and medium. In short, what you saw in print was not what your eye saw in person.

WHEN EVERYTHING IS RIGHT

Until the advent of digital photography, amateur photos, such as those most amateurs get back from the photo store, the problem of F-Stops remained. Photos of moms, dads, kids and vacations were taken with simple cameras with scare ability to alter exposures and aperture.

Now that everyone has a pretty camera in their pockets, their phone, the number of photos taken is skyrocketing. Although some smart phones have rudimentary HDR, the onslaught of photos simply means that a whole lot of people are seeing far more photos that remain improperly exposed and focused.

The result is photos with improper exposures. Yet - due to a history of looking at bad photos - consumers have been subconsciously trained to think that crappy photos are accurate. They are shocked to see accurate photos that they think something is wrong with them - when nothing is wrong with them - and everything is right.

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Author: William May, Signatours
Blog #: 0380 – 01/01/15

Getting Fired Talk More - Lodging Newsletter October 13th, 2014

By William May
Published: 10/15/14 Topics: Lodging Newsletter Comments: 0

Hooray, Hooray. October is official "Deep Cleaning & Property Survey" month. More about that below.

We are gearing up for Fall and Holiday bookings. In Leavenworth we're going through Oktoberfest or, as some call it, Oktober Crush.

At the beaches, Clam Dig seasons have been announced, just in time for guests to track in all the possible sand they can. At the mountains skiers are praying for snow.

Response to this week's Insider is mandatory, or you will be charge $1,000 per week to get them. (Just click on your hand email "Reply" button.)

Sincerely,

William May

Vortex Organization

========================

PERIODIC UPDATES

Deep Cleans & Surveys - Attached are two forms that are to be filled out for every home you work on. Reach the Deep Clean checklist carefully indicating what needs to be done. The Survey is your wish list of fixes, improvements and updates you would love to have the owners do (include a price for anything you can do.)

Then fax or scan/email those off to Seattle. We will send them out to owners with a letter to get approval. After which you can start working.

>>> Please get these done within a week so we can schedule this week during the slower times.

Inspections - Now when we travel we do inspections of every unit. Most are good, but some need extra work. If you get a written inspection, take quick action and respond right away.

Talk More - Changes are inevitable. Schedules change. New issues arise. All of it is 100% manageable if - and only if - we communicate.

If you are scheduled to do something there are only two options (1) Do it and on time or (2) let people know well in advance if you can not do it. Voicemails don't count. Email's and texting don't count. You must communicate by phone or in person. You must try diligently to reach the person.

Getting Fired - Being in a service business property owners hold us highly accountable. They don't understand when we don't talk with each other. If you have a problem telephone the other person repeatedly to collaborate.

Start a new habit today - meet deadlines, or confer very closely with the person who is counting on you. If the task is yours, the responsibility for reporting or getting approval for a deadline is yours.

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THIS ISSUES TEST QUESTIONS:

Rush your answers to me. First winner gets a stress free year.

(1) When we post electronic payments to you, who determines when it gets into your account?

(2) When a member is late turning in weekly requests, how long is payment delayed?

(3) When there is a holiday, when should payroll and member payments be expected?

(4) Do you know your logon and password?

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LAST ISSUES TEST ANSWERS:

(1) What is a "Check Up Clean?" Going to a unit just to make sure its clean.

(2) What is a "Freshen Clean?" During Check up if you need to dust, sweep or do quick cleaning.

(3) What is an "Out Clean?" The Normal and usual cleaning done after the guest departs.

(4) Who is on the "Clean Team?" You are. Housekeepers first of course, but everyone must inspect and report.

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Author: William May – Manager, Vortex VIP
Blog #: 0374 – 10/15/14

Sponsor: Vortex VIP – – VortexVIP.com

Never Drop The Ball - Lodging Newsletter September 22nd, 2014

By William May
Published: 09/23/14 Topics: Lodging Newsletter Comments: 0

It was a good summer for rentals. Maybe caused by the improving economy, but probably caused by everyone's continued great work. Thank you.

Remember to tell me where I am wrong. And tell me the latest news with you.

Sincerely,

William May

Vortex Organization

========================

PERIODIC UPDATES

Dropping the Ball - Communication is easy if you make sure you communicated. Let's say a home needs more propane. Emailing or voicemailing the problem (We do not use texting) to someone is not solving the problem until the recipient calls you back to confirm they got the message, you must keep contacting them. This only works if the recipient answers their phone, and says something like "Yes I understand" or "I'll do it" then the communique is complete.

Purchasing Department - Ah ha, another problem solved with streamlined thinking. We know its difficult to keep every thing up to date in every home. Running to the store to buy supplies, notice frames, replacement parties, etc. is a pain, plus it takes too long. The solution is to buy many things online, and with Amazon.com they'll even ship them mostly for free usually arriving within a day or two. You can telephone the office with whatever you need and we'll make it appear at the unit magically. We do the accounting. Please start using us today.

Touch Once - when you have a problem fix it the first time. Trying temporary fixes may be necessary, but efforts can not stop until a permanent solution is fixed. For example, if a faucet is leaking, you can try to twist it hard. But a plumber needs to be called fast. Don't allow such problems to go on and on. Remember the old adage, "No good deed goes unpunished" (Such as temporary problems). Fixing it fast and first reduces stress, makes guests happy and impresses property owners.

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THIS ISSUES TEST QUESTIONS:

Rush your answers to me. First winner gets a prize from Starbucks.

(1) What is a "Check Up Clean?"

(2) What is a "Freshen Clean?"

(3) What is an "Out Clean?"

(4) Who is on the "Clean Team?"

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LAST ISSUES TEST ANSWERS:

Thanks for everyone for voting. If you did not respond, how do we know you are reading and heeding these missives?

(1) Which is better a Propane briquette Barbecue? Propane. (Avoid charcoal)

(2) How many key safes should be on every unit? Two. Front door & Backup often at backdoor.

(3) How far in advance can guests be granted an early checkin? No more than 24 hours prior to arrival. (To avoid back-to-back conflicts)

(4) How far in advance can a guest be granted a late checkout? No more than 4 hours prior to departure. (To avoid back-to-back conflicts.)

** There is a charge for early arrivals or late departures.

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Author: William May – Manager, Vortex VIP
Blog #: 0371 – 09/23/14

Sponsor: Vortex VIP – – VortexVIP.com

Be Upbeat - Lodging Newsletter September 1st, 2014

By William May
Published: 09/01/14 Topics: Lodging Newsletter Comments: 0

Are you laboring on Labor Day? Your back office crew is working long and hard to help every property excel and to make every guest happy.

And me - well I am writing these updates, tweaks, reminders, suggestions and compliments.

You are welcome to feed back.

Sincerely,

William May

Vortex Organization

PERIODIC UPDATES

Be Upbeat - If your attorney told you how busy and tired he was, what would you think? Or your accountant? Your children's teacher? Property owners hire us to take care of the details and to enjoy doing it - or at least appear to enjoy it. Sure we all get tired, worn out and even cranky. Its OK to ask for more time, its OK to promise to respond later, its OK to ask another staffer to do the work, its OK to find vendors to do the work. It is just not OK to make anything sound like a problem.

Tone of Voice - Even when dealing with other staff members, try always to be update, have a good attitude and make the other person feel good. Even when getting a late nice guest call, slow down, smile through the phone and do what you can to solve the problem. Showing even an ounce of frustration will always backfire.

Too busy - If your accountant said he was too busy, what would you think? Just that he had more important clients ahead of you. Its been said, if you want something done you hire a busy person. So instead, its OK to tell clients. "We'll have to find a place to get that into the schedule." Even if that spot is days or weeks down the road. And remember, that's never a problem but it just has to be scheduled.

Not Services - There are, of course, things that we as managers can not do well and should always sub out. If a property has mice, an exterminator needs to be hired. Doing it yourself won't save money when a guest leaves early after seeing a mouse, and demands a refund. Exterminators are experts as are Plumbers, Electricians, Hot Tub Cleaners and more.

Banning Pronouns - Today would be a good day to swear off the use of pronouns. People who stay in homes, people who own them and people who work for us are not "He", "She", "They" or "Them." Using the right terminology helps everyone instantly understand. Instead use "Guests", "Owners", "Employees" or "Staff."

Website Ads - Our software has the capability to cause third-party ads to appear on some of our websites. Generally only on "Carnac" generic sites such as www.VacationRentalCentral.com but sometimes on geographic sites such as www.MountRainierVacationRentals.com. Usually not on specific websites such as www.BeachyDay.com. However we are going to put ads on "antiquated" websites which will no longer offer lodging such as www.HotelEdelweiss.us (which is being turned into a restaurant.)

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THIS WEEKS TEST QUESTIONS:

Rush your answers to me. First winner gets a stress free year.

(1) Which is better a Propane Briquette Barbecue?

(2) How many key safes should be on every unit?

(3) How far in advance can guests be granted an early checkin?

(4) How far in advance can a guest be granted a late checkout?

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LAST WEEKS TEST ANSWERS:

(1) What does the acronym VRA stands for? ANSWER: Vacation Rental Association.

(2) What does the Acronym WAVRMA stands for? ANSWER: Washington State Vacation Rental Managers Association.

(3) What does the Acronym CVRP stands for? ANSWER: Certified Vacation Rental Professional.

I you don't send in your answers you can not win and all expenses paid trip to Iraq.

Do respond - I need to hear if you are receiving, reading and heeding these Insider emails.

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Author: William May – Manager, Vortex VIP
Blog #: 0369 – 09/01/14

Sponsor: Vortex VIP – – VortexVIP.com

Team Members - Lodging Newsletter August 25th, 2014

By William May
Published: 08/26/14 Topics: Lodging Newsletter Comments: 0

It has been too long since the last Insider. My lame excuse is that - well - it is summer, and it is hot, and uh I forgot.

But I have updates, tweaks, reminders, suggestions, compliments and even a few complaints.

Tell me when I am wrong. Please.

Sincerely,

William May

========================

PERIODIC UPDATES

Team members - Quick constant communication between all team members is a requirement, especially between the office and onsite. Last week someone called in a clean, but later revisited the home and left out linens. We quickly booked the home and guests arrived to find linens hanging. A quick call to office in advance would have saved the day.

Satellite - This type of TV signal is less reliable than cable. While cleaning the home, take time to make sure the satellite is working. If not, telephone the office immediately so we can alert incoming guests. This avoids unhappiness.

Keysafe Codes - There is only one way to create keysafe codes. (1) Use a different code for every house. (2) Use only 4 digits, that do not repeat. (3) Set the backup code using our secret system (4) Do this while standing at the safes (5) Telephone the new codes to the office before leaving the keysafes. No exceptions or we'll make mistakes. Reminder: Codes must not repeat a digits. So 5456 would be wrong.

Propane Spares - For safety reasons, using propane Barbecues is far preferable to Charcoal. Every BBQ should have at least 1 and sometimes 2 spares, usually stored in the garage. Every BBQ must have a laminated "Instructions" notice attached. Plus Joe has created a new notice "Tag" that should go on every propane tank asking guests to let us know if they swap out a tank. (If any of your properties do not have these notices, call quick today and we'll jet them out to you.)

Early Checkins - Guests are not allowed to checkin early unless they have arranged an early-checkin in writing. That can only be done 24 hours in advance and only if there is no back-to-back and the cleaning is already done. If Guests do so while you are cleaning, then housekeepers are to cease cleaning, tell guests of the policy, and if the guest do not depart, then the housekeeper must leave the home uncleaned. If they do enter the home and refuse to leave, telephone the office.

New Properties - We are happy to announce a half dozen new rentals in the past few weeks and many are already up and accepting guests. Here are a few:

www.RoundTopRanch.com

www.NasonRidgeLodge.com

www.WonderlandLodge.com

Copyright: Did you know that people sometimes steal our photos? They are copyrighted and its against the law. If you see unauthorized uses of our photos, let Joe know right away.

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THIS WEEKS TEST QUESTIONS:

(1) What does the Acronym VRA stands for?

(2) What does the Acronym WAVRMA stands for?

(3) What does the Acronym CVRP stands for?

Rush your answers to me. First winner gets a stress free year.

- - - - - - - - - - - - -

LAST WEEKS TEST ANSWERS:

(1) What year was the US National Anthem written? ANSWER: 1814.

(2) Which two presidents died on a 4th of July. ANSWER: Actually there were three - Thomas Jefferson, John Adams & James Monroe.

(3) The founding fathers were citizens of which country? ANSWER: Britain.

(4) What date is Canada Day? ANSWER: July 1st.

If you did not respond with an email answer, don't be bashful. We need to know you are receiving, reading and heeding these Insider emails.

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Author: William May – Manager, Vortex VIP
Blog #: 0368 – 08/26/14

Sponsor: Vortex VIP – – VortexVIP.com

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